SMS Privacy Policy

Introduction

Empower Mental Health prioritizes consumer privacy. This policy governs SMS messaging program participation and complies with 2024 TCPA and Campaign Registry regulations. Opting into SMS service indicates acceptance of these terms.

1. Information Collected

The company gathers:

• Mobile phone numbers from opt-in procedures
• Message interaction metrics including delivery confirmation and engagement tracking
• Consent documentation showing when and how authorization occurred

2. Information Usage

Data supports:

• Sending text messages based on the preferences you indicated when opting in
• Federal regulatory compliance including TCPA adherence
• Service quality monitoring through engagement analysis

Information remains limited to originally specified purposes without expansion to unrelated communications.

3. One-to-One Consent Requirement

Per FCC March 2024 guidance, SMS authorization applies exclusively to Empower Mental Health communications and doesn't extend to third parties unless separately documented and approved.

4. Message Frequency and Data Rates

Frequency varies. Carriers may assess message and data rates depending on your mobile carrier and plan.

5. Opt-Out Instructions

Reply “STOP” to discontinue service immediately. For assistance, text “HELP” or contact pisupport@empowermh.co or 602-730-5307.

6. Data Sharing and Disclosure

No third-party marketing sharing occurs without explicit permission. SMS delivery partners operate under confidentiality restrictions. Do Not Call Registry compliance ensures promotional messages require express written authorization.

7. Security of Information

Reasonable protection measures apply, though no system is completely secure regarding transmission and storage.

8. Record-Keeping and Proof of Consent

TCPA and Campaign Registry requirements mandate secure archiving of opt-in/opt-out records with timestamps for compliance demonstration.

9. Policy Changes

Updates may occur anytime, with significant modifications communicated via SMS or website. Continued participation equals acceptance.

10. Contact Information

Email: pisupport@empowermh.co
Phone: 602-730-5307
Address: 7740 N 16th St STE 300, Phoenix, AZ 85020