Empower Case Hub
OneSecurePortalforEveryCase
A private, HIPAA-compliant portal that keeps your whole team aligned throughout the life of every case.
Connected Care extends to your team
Our Connected Care model extends beyond patient treatment to include Connected Partners. Every attorney, adjuster, case manager, and paralegal receives secure access to their organization's private, HIPAA-compliant Empower Case Hub, a centralized portal that keeps everyone aligned throughout the life of the case. Instead of chasing medical records, invoices, treatment updates, or appointment statuses through emails and phone calls, everything is delivered automatically in one secure location, available 24/7.
As each case progresses, Empower proactively notifies your team via email and SMS whenever new records, treatment notes, billing, evaluations, or case milestones become available. The result is faster communication, stronger collaboration, fewer administrative burdens, and complete visibility into every patient's treatment journey, allowing legal and claims teams alike to focus on the people they serve instead of paperwork.
Inside the Portal
The complete case file, in one place
Medical records & treatment notes
Evaluations, clinical notes, and reports are delivered to the portal as soon as they're available, with no requests and no waiting on faxes.
Invoices & billing
Billing documents live alongside the clinical record, so your team always has the complete file in one place.
Appointment statuses
See scheduled, completed, and rescheduled visits at a glance across every patient your organization has referred.
Case milestones
Track each case from first contact through the final report, with complete visibility into every patient's treatment journey.
Proactive Notifications
Updates come to you, at every milestone
Email updates
Your team is notified by email whenever new records, treatment notes, billing, evaluations, or case milestones become available.
SMS alerts
Time-sensitive milestones also arrive by text, so nothing sits unread while a case moves forward.
No chasing required
Instead of tracking updates through emails and phone calls, everything is delivered automatically, available 24/7.
Security & Compliance
Built to protect patient information
HIPAA-compliant by design
The Case Hub is a private, HIPAA-compliant portal. Records stay inside our compliant system and are shared only through secure channels.
Private to your organization
Each partner organization gets its own secure portal. Only the people who need a patient's records can see them; nothing is sold, shared, or used outside the care relationship.
Access for your whole team
Every attorney, adjuster, case manager, and paralegal on the case receives secure access, so everyone stays aligned throughout the life of the case.
See the Case Hub in action
Refer a patient and your team receives secure Case Hub access, with proactive updates from first contact through the final report.