Personal InjuryPosted June 10, 2026

PI Clinical Care Coordinator

The PI Clinical Care Coordinator supports the Personal Injury division by managing lien creation, documentation accuracy, and patient scheduling workflows. This role ensures liens are filed correctly and on time, supports legal and provider partners with documentation needs, and coordinates patient scheduling, paperwork, and testing workflows. The Coordinator plays a critical role in case activation, compliance, and operational readiness.

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Location

Phoenix, AZ

Type

Full-time

Work mode

On-site

Compensation

$45,000 per year

About Empower Mental Health

Why Join Empower Mental Health? ● Mission‐driven organization focused on emotional and cognitive wellness ● Collaborative, supportive leadership team ● Opportunities for growth and expanded responsibility ● Flexible work environment (remote/hybrid options depending on role) ● Meaningful work that directly impacts client care and case outcomes

Responsibilities

Create required liens for new cases and coordinate with Dar Liens to submit patient and county liens
Ensure lien documents are completed accurately and submitted within required timelines
Verify case details, patient information, and provider data prior to filing
Confirm lien acceptance/recording and update internal systems accordingly

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Submit lien releases, amendments, or corrections as needed

Coordinate with Case Managers to ensure lien filing aligns with case timelines

Serve as an internal subject‑matter expert on lien requirements and documentation workflows

Provide updates, answer questions, and ensure clients and providers feel supported

Coordinate appointments, follow‑ups, and schedules with patients and providers

Ensure patients and providers feel informed, supported, and valued throughout their case

Send new case paperwork and testing materials to patients and upload to the platform

Reach out to new patients within 24 hours to schedule intake sessions

Follow up with patients to ensure paperwork is completed and uploaded

Reschedule patient appointments due to no‑shows or cancellations

Escalate non‑responsive patients to Case Managers

Maintain accurate lien data and documentation in the platform

Maintain organized, audit‑ready digital records of all lien filings and confirmations

Input patient information into testing platforms and send testing materials

Monitor completion of required patient testing

Upload and track testing results in the platform

Complete each encounter within 24 hours of provider completing notes

Ensure lien filings meet jurisdictional requirements and deadlines

Maintain accurate, compliant documentation for legal and billing purposes

Support subpoena responses and documentation retrieval as needed

Ensure all scheduling and documentation workflows meet internal and external compliance standards

Identify opportunities to streamline lien workflows and reduce manual effort

Recommend improvements to scheduling, documentation, and case activation processes

Support development of SOPs, templates, and checklists for lien and scheduling workflows

Support Case Managers with accurate, timely documentation

Provide feedback on recurring issues, delays, or process gaps

Contribute to a culture of accuracy, responsiveness, and operational excellence

Required Qualifications

1+ years experience in personal injury operations, medical scheduling, or legal documentation
Strong attention to detail and accuracy in documentation
Ability to manage high‑volume workflows and deadlines
Strong communication and customer service skills
Ability to coordinate across legal, clinical, and administrative teams
Bilingual/Fluent in Spanish and English

Preferred Qualifications

Experience with lien filing, county recording, or PI case workflows
Familiarity with medical‑legal documentation and subpoena processes
Experience with scheduling platforms or case management systems

Benefits

Medical Bnefits