{"@context":"https://schema.org","@type":"JobPosting","title":"Case manager","description":"

The Case Manager oversees the full lifecycle of personal injury cases from referral to settlement,\nensuring timely communication, accurate documentation, and coordinated medical care. This role\nmanages client intake, treatment tracking, attorney and provider communication, and case file\norganization. The position requires strong attention to detail, excellent communication skills, and\nthe ability to manage multiple cases in a fast‐paced environment while supporting clients,\nattorneys, and providers.

Responsibilities

Receive referrals and enter new cases into the platform
Conduct initial client intake and gather all case details (injury date, incident information, contact details, etc.)
Track treatment progress, missed appointments, and provider recommendations
Ensure clients receive timely evaluations and ongoing care
Identify gaps in care, delays, or compliance issues and escalate appropriately
Maintain complete, accurate, and up‐to‐date case files, records, and documentation
Prepare case summaries, timelines, and treatment logs
Upload and manage all documents in the platform
Monitor PI email and faxes for referrals, medical records, balance reductions, and related tasks
Track case milestones from intake through settlement
Ensure all required documentation is prepared for demand packages
Support operational workflows related to PI case management
Assist clients in understanding treatment timelines and expectations
Help maintain client engagement and reduce drop‐off
Maintain accurate case notes and updates in the platform
Apply proper billing codes (CPT codes) to each case
Document all communication, treatment updates, and case activity
Track case progress and identify delays or risks
Prepare reports or summaries for attorneys, leadership, or providers as needed
Ensure all documentation is organized and ready for settlement or demand preparation
Provide regular updates to partners, attorneys, and providers regarding case status
Communicate treatment progress, no‐shows, refusals to schedule, and completion of care
Send medical records, bills, and updates to legal teams
Coordinate with attorneys regarding client needs, case status, and documentation
Support lien management and ensure proper documentation for settlement
Send AIS case updates through Leading Reach (AIS‐specific)
Maintain professional, supportive communication with clients to reduce frustration and confusion

Required Qualifications

2+ years of experience in case management, personal injury, healthcare coordination, or related field
Strong organizational and time‐management skills
Excellent communication and client‐support abilities
Ability to manage sensitive information with discretion
Proficiency with case management platforms, email systems, and digital documentation
Ability to navigate fast‐paced, multi‐stakeholder environments

Preferred Qualifications

Experience in personal injury, medical‐legal, or healthcare settings
Familiarity with medical terminology, treatment plans, and PI workflows
Experience coordinating with attorneys, providers, and insurance partners
Background in personal injury, healthcare coordination, or legal support
Experience working with multi‐provider networks
Familiarity with multi‐state PI processes and documentation requirements

Benefits

Medical Bnefits
Professional development opportunities
Training sponsorship
Growth pathways into senior case management or leadership roles
Wellness and employee support programs

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